Servizzi Ewropej f’Malta – Your gateway to EU services in Malta

Article written by Mandy Falzon, SEM CEO

Published in FIRST magazine

The government agency Servizzi Ewropej f’Malta – SEM, was launched this year on March 25, taking over the functions previously carried out by MEUSAC while introducing new services.

The new name has been chosen to better reflect the mission and functions of the agency, to make the European Union more accessible to citizens in Malta and Gozo. The services of the new agency will also make it easier for citizens to reap the benefits of EU membership. The new agency is meant to serve as the main point of contact for citizens and organisations on EU-related matters.

Mandy Falzon, Chief Executive Officer of Servizzi Ewropej f’Malta, writes about the new agency’s mandate and services.

What was MEUSAC is now Servizzi Ewropej f’Malta. Our mission is to be of service to citizens in Malta and Gozo by informing them, keeping them updated, and engaging them in the EU’s initiatives rights and opportunities deriving from EU membership, including EU funding. In fact, the new agency’s mandate and services may be summed up in these three key words: inform, engage, and support.

Servizzi Ewropej f’Malta informs about the latest developments in the EU’s strategies, policies, legislation and initiatives, including related rights, obligations, benefits and opportunities, including EU-funding, to different sections of the population. The agency will engage organisations and interested stakeholders in the EU’s decision-making process by facilitating their feedback on EU initiatives, policies and legislative proposals. It will also support organisations in tapping into EU-funding opportunities by informing them of such opportunities, helping those who are interested in applying for available funds. The new agency is also offering a new service whereby organisations who acquire EU funds for their projects, will be guided in successfully implementing their projects according to the terms and conditions of the funding allocation and to successfully reach the intended project results.

My vision for Servizzi Ewropej f’Malta is for it to be the leading agency in Malta that engages citizens in anything related to the EU. Personally, I believe in commitment, constant communication and personalised service. These are values which I hold at heart in my work, and which I am instilling into the agency’s ethos.

All of Servizzi Ewropej f’Malta’s services are free of charge and delivered by a team of dedicated personnel, committed to give an efficient and personalised service.

SEM can be reached on 2200 3300, info.sem@gov.mt, facebook.com/servizziewropej, or www.sem.gov.mt.